Last updated: 2026-08-02
These Terms of Service ("Terms") govern your access to and use of the iHRMS platform available at https://ihrms.io, our applications, and any associated products and services (collectively, the "Service") provided by Unravelers Technologies (FZE) ("we", "us", or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, you must stop using the Service immediately.
iHRMS is a human resources software-as-a-service (HR SaaS) platform that helps organizations manage HR operations, including but not limited to employee records, attendance, leave, performance, payroll support, reporting, and HR workflows.
You may use the Service only if you:
To use the Service, you or your organization may need to create an account. You agree to:
You are responsible for all activities that occur under your account. If your account is created and managed by your employer or organization, that organization may control and administer your access to the Service.
The Service may process personal and sensitive HR-related data, including employee records, identifiers, contact details, payroll-related information, attendance, leave, performance data, and documents such as contracts or identification records.
You acknowledge and agree that:
You agree not to use the Service to:
iHRMS is offered on a subscription pricing model. By subscribing, you agree to:
Paid plans are priced per seat. The number of seats billed is based on the number of employee records in your organization's account, subject to any minimum seat count stated for the plan. If your headcount is below the plan minimum, you are billed for the minimum. Plans also carry limits on the number of employees, administrator seats, and storage; where a limit is reached, further additions may be blocked until you upgrade.
Prices are stated exclusive of any applicable taxes, including UAE Value Added Tax and any equivalent tax, levy, or withholding applicable in your jurisdiction. Where withholding is required by law, you will gross up the payment so that we receive the full invoiced amount.
Card payments are processed by Stripe. When you subscribe you are directed to Stripe's hosted checkout, and your card details are provided directly to Stripe. We do not receive, process, or store full payment card numbers. Your use of Stripe's checkout is additionally subject to Stripe's own terms and privacy policy.
Unless stated otherwise, subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current rate for your plan, until cancelled. You may cancel through your account; unless we state otherwise, cancellation takes effect at the end of the current paid period, and you retain access until then.
We may change our prices. A change to the price of an existing subscription will not take effect until your next renewal, and we will give reasonable notice before it does. Except where required by applicable law, or where we expressly state otherwise, payments are non-refundable and we do not provide credit for partial periods or unused seats.
If a payment fails or a subscription lapses, we will attempt to notify the account's administrators. Access continues during a grace period set by us, after which the Service may be locked - users will be unable to access the application until the subscription is renewed, although administrators retain access to billing in order to do so, and individuals retain the ability to export their own personal data.
Locking the Service does not delete your data. Customer Data is retained and becomes accessible again on renewal, subject to section 15.
We aim to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or technical issues.
We may enhance, modify, or discontinue parts of the Service at any time. If we make a significant change that materially reduces core functionality, we will use reasonable efforts to provide notice through the Service or via email.
The Service, including but not limited to software, user interface, design, logos, trademarks, text, and graphics, is owned by Unravelers Technologies (FZE) or its licensors and is protected by intellectual property laws.
Subject to these Terms and any applicable subscription agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes.
You may not:
You retain ownership of the data and content you upload to the Service ("Customer Data"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, back up, and display Customer Data solely as necessary to provide and improve the Service, fulfill our legal obligations, and perform agreed support services.
You are responsible for ensuring that Customer Data does not infringe any intellectual property, privacy, or other rights of any third party.
Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect personal information. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
The Service may integrate with or rely on third-party services, such as identity providers, email services, payroll or accounting tools, analytics services, or cloud hosting platforms. Your use of such services may be subject to the third party’s own terms and policies.
We do not control and are not responsible for the content, security, or data handling practices of third-party services.
The Service is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, we make no warranties or representations of any kind, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or suitability of the Service for your HR, legal, or compliance requirements.
You are responsible for verifying that your use of the Service meets your organizational and regulatory needs.
To the extent permitted by applicable law, Unravelers Technologies (FZE) shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of data, business interruption, or reputational harm, arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Where liability cannot be excluded, our total aggregate liability arising out of or related to the Service, these Terms, or any related agreement shall be limited to the amount you have paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or a lower maximum amount if required by applicable law.
You agree to indemnify, defend, and hold harmless Unravelers Technologies (FZE) and its directors, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:
These Terms remain in effect until terminated. We may suspend or terminate your access to the Service if:
Upon termination of your access, your right to use the Service will cease. We may retain or delete Customer Data in accordance with our data retention practices and the Privacy Policy, as well as any applicable agreements with you.
We may update these Terms from time to time. When we do, we will post the revised Terms on the Service and update the "Last updated" date above. In some cases, we may provide additional notice, such as an email or in-product message. Your continued use of the Service after the revised Terms become effective means you accept those changes.
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the United Arab Emirates and, to the extent applicable, the laws of the Emirate of Sharjah, without regard to conflict-of-law principles.
Where your commercial agreement with us specifies a different governing law, forum, or arbitration procedure, that agreement prevails over this section.
In the absence of such an agreement, the parties will first attempt in good faith to resolve any dispute by negotiation. Failing resolution within thirty (30) days, the dispute will be submitted to the exclusive jurisdiction of the competent courts of Sharjah, United Arab Emirates.
Nothing in this section prevents either party from seeking urgent injunctive or interim relief from any court of competent jurisdiction, or limits any non-waivable right you may have to bring proceedings, or to complain to a data protection or consumer authority, in your own country of residence.
Each party will comply with the data protection laws applicable to it. In relation to Customer Data, you act as Controller and we act as Processor. You are responsible for establishing a lawful basis for the personal data you place in the Service, for providing the required privacy notices to your employees, job applicants, and other affected individuals, and for obtaining any consent required - in particular for Sensitive Personal Data such as ethnicity or health information, and for transfers of personal data outside your jurisdiction.
We process Customer Data only on your documented instructions and as described in our Privacy Policy, which forms part of these Terms. Where a separate Data Processing Agreement has been signed, that agreement prevails in the event of conflict.
You acknowledge that a limited number of our authorized personnel may access your environment, including by signing in in the context of a user account, solely to provide support and to diagnose faults, and that such access is logged. This is described in section 7 of the Privacy Policy.
If you have questions about these Terms, you can contact us at:
Company: Unravelers Technologies (FZE)
Product: iHRMS
Website: https://unravelers.tech
Product Website: https://ihrms.io
Email: info@ihrms.io
Address: Block B, Office - B51-140 SRTIP, Sharjah, United Arab Emirates